Return & Refund Policy

At Loknath Gift Shop, we want you to be happy with your purchase. If you need to return an item, please review the process and conditions below carefully.

Return Window and Conditions

You have 30 days from the day your order arrives to return any unused product in its original condition and packaging. This means the item should be undamaged, unused, and with all original packaging intact. For example, area rugs such as the Barrow or Greenwich Rug must be returned unused.

Items that are burned, used (such as sprays or diffusers), marked final sale, or returned after the 30-day window cannot be accepted. Gift cards are also non-refundable.

Starting a Return

Go to the contact form on the Loknath Gift Shop website.
Send us a message with your order number and specify which items you want to return.
We will reply with the return address and any necessary instructions.

Return Shipping Costs

You are responsible for the cost of return shipping.
If your item arrived damaged, defective, or incorrect, we will cover return shipping expenses.

Refund Timeline

After we receive your returned item and verify its condition, we will process your refund to the original payment method. Refunds usually take 5-10 business days to appear on your account, depending on your bank.

Damaged or Incorrect Orders

If your order arrives broken, leaking, or not what you ordered, please contact us within 7 days of delivery. Including a photo of the problem helps expedite the process. We will either replace the item or issue a refund based on your choice.

Returning Gifts

If you received a gift and want to return it, we offer the option to issue store credit instead of a refund to the original payment method. Please let us know your preference when you contact us.

Important Notes

We recommend reaching out before sending any returns if you have questions about eligibility. We prefer to resolve any concerns upfront to avoid unnecessary hassle. Loknath Gift Shop reserves the right to refuse returns that do not meet these conditions and will explain the reasons if that happens.